How do I know my size?

Please refer to our Size Guide available on our website for each product or contact our customer service team at team@lovebyher.com who will be happy to assist you.

Can I be notified when the item is available again?

If the item you are looking for is not available for purchase, you can always sign up to our waiting list to be notified when the item becomes available again.

How do I know my order was processed correctly?

Your order is confirmed once you receive the confirmation email with all the necessary information. You will receive a second email with tracking information once your order is shipped.

Can I cancel or modify my order?

Orders placed on Lovebyher.com may not be cancelled or modified. Please rest assured that you may always return your order upon receipt if you no longer wish to keep it.

RETURN POLICY

Domestic U.S. Return Policy

Note: Our Support Team's response; our office hours are Monday through Friday from 9am to 5pm PST (excluding Holidays). Once your order has been placed, we are unable to make any changes (including, but not limited to: address changes, adding / removing items, adjusting sizes ordered, honoring a discount code, canceling an order, etc). Discount codes cannot be combined, nor can multiple codes be applied to a single order.

-PLEASE NOTE: WE DO NOT OFFER SHIPPING TO P.O BOXES.
-All items sold at a discounted rate are FINAL SALE.
-Our return policy permits returns/exchanges via store credit/gift card within 14 days of delivery. We do not process returns for reimbursement back to original form of payment.
-Certain products are non-returnable (including, but not limited to “Final Sale” items, international orders, accessories, home goods, and any discounted items or purchases from the Lovebyher Warehouse Site).
-Once your order has been placed, we are unable to make any changes (including, but not limited to: address changes, adding / removing items, adjusting sizes ordered, honoring a discount code, canceling an order, etc).
-Discount codes cannot be combined, nor can multiple codes be applied to a single order.
-Special promotional or discount codes cannot be applied to completed orders. After an order is confirmed, we are unable to refund or honor promo codes.
-PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, CONNECTED HANG TAGS AND/OR MATERIALS CANNOT BE ACCOMMODATED. RETURNS/EXCHANGES WILL BE NOT BE ACCEPTED IF THE HANG TAG IS REMOVED. Lovebyher NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS.
-For U.S. returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus a $9.95 shipping and handling fee.
-Please allow 3-5 business days for store credit processing upon receiving returned item(s).
-Note: For inquiries about items purchased directly from our website, please reach out to team@lovebyher.com. For items purchased anywhere else, please reach out to the respective third-party vendor’s team for all policy or quality inquiries (including returns, damages, defects, or refunds).

Damaged Items

If you have received a damaged item in the mail, please visit our Returns Portal within 14 days of your order being delivered. Here, you will enter your Order # and shipping zip code to process your return. After entering your reason for return or exchange, a shipping label will be automatically generated for you.

International Orders

-All international orders are final sale and are ineligible for a return / exchange. If you have an issue with your international order, please contact our customer service team at team@lovebyher.com with your order number.
-Important: Duties and/or customs are not included in our prices. The duties / customs fees associated with your order are considered non-refundable by Lovebyher. You will need to reach out to your local customs agency to further process a refund.

You can expect a response from our customer service team within 3-5 business days of receiving your email. Our office hours are 9am-5pm PST, Monday-Friday.